If you are dissatisfied with your order for any reason, please contact us immediately so we can resolve your concerns. We may make arrangements, if appropriate. Returned orders may be subject to a restocking fee of $25.

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Merriweather; font-size: 16px;">If you are dissatisfied with your order for any reason, please <a href="https://www.winc.com/pages/support?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">contact us</a> immediately so we can resolve your concerns. We may make arrangements, if appropriate.&#xA0;</span></p><p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Merriweather; font-size: 16px;">Returned orders may be subject to a restocking fee of $25.</span></p>

How can I return my wine?

Once we have received your returned products, please allow 7-10 business days for your refund to process depending on your bank's processing time.

<p style="text-align: justify;"><span id="isPasted" style="color: rgb(47, 57, 65); font-family: Merriweather; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once we have received your returned products, please allow 7-10 business days for your refund to process depending on your bank&apos;s processing time.</span></p>

How long does it take to process a refund?

We take great care to ensure that your product arrives undamaged and your order is complete. However, accidents do occur. If your shipment is damaged or a bottle missing, please contact us so we can offer a replacement or account credit. When contact

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Merriweather; font-size: 16px;">We take great care to ensure that your product arrives undamaged and your order is complete. However, accidents do occur. If your shipment is damaged or a bottle missing, please <a href="https://www.winc.com/pages/support?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">contact us</a> so we can offer a replacement or account credit.</span></p><p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Merriweather; font-size: 16px;">When contacting us, please be sure to include which bottle was damaged or missing so we can help you as efficiently as possible.</span></p>

What do I do if my wine is damaged or a bottle appears to be missing?

Winc takes pride in offering some of the best products available for our members. If you are not completely satisfied for any reason, please let us know immediately. We will gladly credit Winc Members the full value of your bottle towards another win

<section id="isPasted" style="box-sizing: border-box; max-width: 100%; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; line-height: 1.6; margin: 40px 0px; overflow-wrap: break-word;"><div style="box-sizing: border-box;"><p style="box-sizing: border-box; text-align: justify;"><span style="font-family: Merriweather; font-size: 16px;">Winc takes pride in offering some of the best products available for our members. If you are not completely satisfied for any reason, please <a href="https://www.winc.com/pages/support?hcUrl=%2Fen-US%2Fhow-can-i-contact-winc-for-support-514231" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">let us know</a> immediately.&#xA0;We will gladly credit Winc Members the full value of your bottle towards another wine of your choosing in your next shipment.</span></p><p style="box-sizing: border-box; text-align: justify;"><span style="font-family: Merriweather; font-size: 16px;">Another benefit of letting us know what you didn&#x2019;t like is that it gives us the opportunity to recommend something we think you might prefer. We love to talk about wine at Winc, so if you&#x2019;re not sure what to put in your box&#xA0;next,&#xA0;<a href="https://www.winc.com/pages/support?hcUrl=%2Fen-US%2Fhow-can-i-contact-winc-for-support-514231" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">ask us</a>!&#xA0;</span></p><p style="box-sizing: border-box; text-align: justify;"><span style="font-family: Merriweather; font-size: 16px;">Be sure to include the name of the wine you didn&apos;t enjoy, so we can best assist you&#xA0;with solutions.</span></p><p style="box-sizing: border-box; margin-bottom: 0px; text-align: justify;"><span style="font-family: Merriweather; font-size: 16px;"><em style="box-sizing: border-box;">Restrictions apply. Satisfaction Guarantee is a benefit for Winc Members only. Please ask a Winc Concierge for more details. We reserve the right to deny Satisfaction Guarantee to customers who abuse the policy.</em></span></p></div></div></section><footer style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></footer>

What do I do if I don't like my wine?

For immediate assistance, you can chat through our website. Our live support hours are:

We love helping you out! Email us with your concerns at support@winc.com. We strive to get back to you same day; however, if we are experiencing delays due to high volumes we will reply within 24 hours.

You can contact our support team for immediate assistance. Our live support hours are:

Monday - Sunday 7am-4pm PT

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Winc 

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Why do most Winc bottles not have a cork capsule?

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What are Insider Access credits and how do they work.

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How can I track my membership order once it ships?

My order just shipped, but I won’t be home to sign for delivery, what can I do?

The carrier attempted to deliver my wine but I missed the delivery. What do I do now?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

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More Winc Gift FAQs

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Contact Us

How is the transition from Bright Cellars to WINC affecting my subscription?

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When did Bright Cellars become part of Winc?

Bright Cellars Joins Winc