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We take great care to ensure that your product arrives undamaged and your order is complete. However, accidents do occur. If your shipment is damaged or a bottle is missing, please&#xA0;<a href="https://www.winc.com/pages/support?srsltid=AfmBOooQiuQLkDTq_34U0BtkHh45FiX8-dh37lZhQ9FWx2Y5XgtA638U&amp;hcUrl=%2Fen-US%2Fhow-can-i-contact-winc-for-support-514231" style="text-decoration:none;">Contact Us</a>.&#xA0;When contacting us, please be sure to include which bottle was damaged or missing so we can help you as efficiently as possible.

We take great care to ensure that your product arrives undamaged and your order is complete. However, accidents do occur. If your shipment is damaged or a bottle is missing, please Contact Us. When contacting us, please be sure to include which bottl

What do I do if my wine is damaged or a bottle appears to be missing?

Returns

How does the Winc membership work?

What is Winc’s credit based model and how does it work?

About Winc

Can I buy wine without becoming a Winc member?

How can I order more of the wine I loved from a previous month?

Where can I find the status of my order?

Why was my order canceled?

How can I cancel my Winc order?

Orders

Can I cancel my membership?

How do I rate a bottle?

How do I Skip a Month?

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Account Settings

When is my next charge date?

Can I place an order without tax?

How do I change my billing information?

How do I apply my Winc credits to an order?

How can I use my Credits with Shop Pay?

Do my credits expire?

Billing & Credits

When should I expect my order to arrive?

I just placed an order and realized my order's shipping address is incorrect, can I edit it?

Does Winc charge for shipping?

Who can accept a shipment from Winc?

How can I track my order once it ships?

I’m worried I won’t be able to sign for my order or I missed a delivery - what should I do?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

Can I request an alternate shipping date?

How do SMS shipping notifications work?

Are there states or zip codes where Winc cannot deliver wine? Are there shipping restrictions on specific wines?

Can I have an order shipped to a P.O. Box?

Can I have a product shipped internationally?

Shipping & Delivery

How can I return my wine?

How long does it take to process a refund?

What do I do if I don't like my wine?

How do Winc gift cards work?

Why do you give gift cards starting at $60?

How do I redeem my gift card?

Can I return an order that I received as a gift?

Can I receive a refund for a gift card I purchased?

More Winc Gift FAQs

Gift Cards

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Why can't I redeem my promo code?

Promos & Member Benefits

How can I contact Winc for support?

Contact Us

How is the transition from Bright Cellars to WINC affecting my subscription?

Will my Bright Cellars subscription automatically transfer to WINC?

Are the benefits I had with my Bright Cellars subscription the same with WINC?

Will I continue receiving the same types of wines and a similar personalized experience?

Is there a rewards program with Winc, similar to what Bright Cellars offered?

Will the cost of my subscription change with Winc?

Will my pricing or billing cycle change now that I'm with WINC?

Can I still pause or cancel my subscription as easily as I could with Bright Cellars?

Where are my previous wine reviews from my Bright Cellars account

Why does the label on my Winc wine, say Bright Cellars?

When did Bright Cellars become part of Winc?

Bright Cellars Joins Winc

What do I do if my wine is damaged or a bottle appears to be missing?Updated a month ago