For immediate assistance, you can chat through our website. Our live support hours are:

We love helping you out! Email us with your concerns at support@winc.com. We strive to get back to you same day; however, if we are experiencing delays due to high volumes we will reply within 24 hours.

You can contact our support team for immediate assistance. Our live support hours are:

Monday - Sunday 7am-4pm PT

Sign in

Submit a request

Winc 

If you are dissatisfied with your order for any reason, please&#xA0;<a href="https://www.winc.com/pages/support?srsltid=AfmBOooQiuQLkDTq_34U0BtkHh45FiX8-dh37lZhQ9FWx2Y5XgtA638U&amp;hcUrl=%2Fen-US%2Fhow-can-i-contact-winc-for-support-514231" style="text-decoration:none;">Contact Us</a>&#xA0;immediately so we can resolve your concerns. We may make arrangements, if appropriate.&#xA0;Returned orders are subject to a restocking fee of $25.

If you are dissatisfied with your order for any reason, please Contact Us immediately so we can resolve your concerns. We may make arrangements, if appropriate. Returned orders are subject to a restocking fee of $25.

How can I return my wine?

Returns

How does the Winc membership work?

What is Winc’s credit based model and how does it work?

About Winc

Can I buy wine without becoming a Winc member?

How can I order more of the wine I loved from a previous month?

Where can I find the status of my order?

Why was my order canceled?

How can I cancel my Winc order?

Orders

Can I cancel my membership?

How do I rate a bottle?

How do I Skip a Month?

What do I do if I forget my password or am having trouble logging in?

How do I unsubscribe from emails?

Account Settings

When is my next charge date?

Can I place an order without tax?

How do I change my billing information?

How do I apply my Winc credits to an order?

How can I use my Credits with Shop Pay?

Do my credits expire?

Billing & Credits

When should I expect my order to arrive?

I just placed an order and realized my order's shipping address is incorrect, can I edit it?

Does Winc charge for shipping?

Who can accept a shipment from Winc?

How can I track my order once it ships?

I’m worried I won’t be able to sign for my order or I missed a delivery - what should I do?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

Can I request an alternate shipping date?

How do SMS shipping notifications work?

Are there states or zip codes where Winc cannot deliver wine? Are there shipping restrictions on specific wines?

Can I have an order shipped to a P.O. Box?

Can I have a product shipped internationally?

Shipping & Delivery

How long does it take to process a refund?

What do I do if my wine is damaged or a bottle appears to be missing?

What do I do if I don't like my wine?

How do Winc gift cards work?

Why do you give gift cards starting at $60?

How do I redeem my gift card?

Can I return an order that I received as a gift?

Can I receive a refund for a gift card I purchased?

More Winc Gift FAQs

Gift Cards

What are benefits for Winc members?

Why can't I redeem my promo code?

Promos & Member Benefits

How can I contact Winc for support?

Contact Us

How is the transition from Bright Cellars to WINC affecting my subscription?

Will my Bright Cellars subscription automatically transfer to WINC?

Are the benefits I had with my Bright Cellars subscription the same with WINC?

Will I continue receiving the same types of wines and a similar personalized experience?

Is there a rewards program with Winc, similar to what Bright Cellars offered?

Will the cost of my subscription change with Winc?

Will my pricing or billing cycle change now that I'm with WINC?

Can I still pause or cancel my subscription as easily as I could with Bright Cellars?

Where are my previous wine reviews from my Bright Cellars account

Why does the label on my Winc wine, say Bright Cellars?

When did Bright Cellars become part of Winc?

Bright Cellars Joins Winc

How can I return my wine?Updated a month ago