For immediate assistance, you can chat through our website. Our live support hours are:

We love helping you out! Email us with your concerns at support@winc.com. We strive to get back to you same day; however, if we are experiencing delays due to high volumes we will reply within 24 hours.

You can contact our support team for immediate assistance. Our live support hours are:

Monday - Sunday 7am-4pm PT

Sign in

Submit a request

Winc 

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The Palate Profile Quiz is a simple questionnaire that helps us choose wines uniquely matched to your tastes. After you complete the initial Palate Profile, we continually refine your preferences based on your <a href="https://www.winc.com/pages/support?hcUrl=%2Fen-US%2Fhow-do-i-rate-and-add-notes-for-a-wine-i%25E2%2580%2599ve-received-298854" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">Personal Wine Ratings</a> for each bottle.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At Winc, we love to talk about wine. Not sure what you should put in your box? Just&#xA0;<a href="https://www.winc.com/pages/support?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">ask us</a>!

The Palate Profile Quiz is a simple questionnaire that helps us choose wines uniquely matched to your tastes. After you complete the initial Palate Profile, we continually refine your preferences based on your Personal Wine Ratings for each bottle. A

What is the Palate Profile Quiz?

Account Settings

How does the Winc membership work?

Can I find Winc wines in stores and restaurants?

Why do most Winc bottles not have a cork capsule?

Why do all my wines say bottled by Buellton, CA, BWSC, or WINC?

What are Insider Access credits and how do they work.

About Winc

How can I purchase Winc wines if I am not a member?

How many bottles can I order each month?

When I really enjoy a wine from a previous month how do I order more?

How does the Ship Now feature work?

Where can I find the status of my Membership order?

Why was my Winc Membership order rejected?

I removed all the bottles from my box. Does this cancel my order?

How can I cancel my Winc order?

Orders

Can I cancel my membership?

How to rate a bottle?

Where can I find my Recommended Wines?

How do I Skip a Month?

How do I rate and add notes for a wine I’ve received?

How do I change the name or email address on my Winc Membership account?

What do I do if I forget my password or am having trouble logging in?

What are all the emails I receive?

How can I pay for a Winc Membership?

When will my credit card be charged?

Will I be charged sales tax on my orders?

How do I change my billing information?

Why is my credit card not working?

There appears to be a $1 charge on my credit card from you guys. What is this?

Can I use credits towards a Winc Membership order?

How can I use my Credits with Shop Pay?

Do my credits expire?

Billing & Credits

When should I expect my order to arrive?

I just placed an order and realized my order's shipping address is incorrect, can I edit it?

How much does shipping cost for Membership orders?

Should I ship to my home, work address, or FedEx Office?

Who can accept a shipment from Winc?

How can I track my membership order once it ships?

My order just shipped, but I won’t be home to sign for delivery, what can I do?

The carrier attempted to deliver my wine but I missed the delivery. What do I do now?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

Can I request an alternate shipping date?

How do I change my shipping address?

How do SMS shipping notifications work?

Are there states or zip codes where Winc cannot deliver wine? Are there shipping restrictions on specific wines?

Can I have an order shipped to a P.O. Box?

Can I have a product shipped internationally?

Shipping & Delivery

How can I return my wine?

How long does it take to process a refund?

What do I do if my wine is damaged or a bottle appears to be missing?

What do I do if I don't like my wine?

Returns

How do Winc gift cards work?

Why do you give gift cards starting at $60?

Where can I find my gift card order history?

How do I redeem my gift card?

Can I return an order that I received as a gift?

Can I receive a refund for a gift card I purchased?

More Winc Gift FAQs

Gift Cards

Am I eligible for promos if I am not a Winc member?

What are benefits for Winc members?

Why can't I redeem my promo code?

Promos & Member Benefits

How can I contact Winc for support?

Contact Us

How is the transition from Bright Cellars to WINC affecting my subscription?

Will my Bright Cellars subscription automatically transfer to WINC?

Are the benefits I had with my Bright Cellars subscription the same with WINC?

Will I continue receiving the same types of wines and a similar personalized experience?

Is there a rewards program with Winc, similar to what Bright Cellars offered?

Will the cost of my subscription change with Winc?

Will my pricing or billing cycle change now that I'm with WINC?

Can I still pause or cancel my subscription as easily as I could with Bright Cellars?

Where are my previous wine reviews from my Bright Cellars account

Why does the label on my Winc wine, say Bright Cellars?

When did Bright Cellars become part of Winc?

Bright Cellars Joins Winc

What is the Palate Profile Quiz?Updated 5 months ago