I'm going to miss/I missed the last delivery attempt, do I have any other options?Updated 2 days ago

FedEx will attempt to deliver your wine up to 3 times. After the final attempt, they will begin returning the package.However, you may still have the option to schedule a free pickup at a nearby FedEx Office. They’ll hold your package for up to 5 business days at no charge. Follow the steps below as soon as possible to check if this option is available for your order.

Schedule a free pickup at a FedEx Office location

1. Go to your tracking link on FedEx.com (you can find your tracking number on your Order History page).

2. Click the purple “Customize Delivery” button, then select the “Hold at Location” option.
   
   

3. Enter your order’s original shipping address to choose your preferred FedEx Office location.
   
   

4. Once your order arrives, your tracking link will update to let you know it’s available for pickup. Visit the location within 5 business days with your I.D. and tracking number.

If your order is already being sent back to us, we are happy to ship it back out to you. Please note that all returned orders are subject to a $25 restocking fee.

Still need help with your delivery? Contact Us.