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Winc 

SMS Shipping Notifications &#xA0;When you opt in, we&#x2019;ll send text updates to the phone number on file between 8 AM and 8 PM local time. Don&#x2019;t worry &#x2014; we won&#x2019;t use your number for marketing (unless you want to get those texts as we offer special promotions via SMS sometimes!)&#xA0;You&#x2019;ll get a text when your order ships, including the tracking number and estimated delivery date. If you miss a delivery attempt, we&#x2019;ll send a follow-up text too.How do I opt in to SMS notifications? &#xA0;Just reach out to us via email, chat, or phone, and we&#x2019;ll happily sign you up for SMS shipping notifications.Note:&#xA0;Standard text rates may apply.How do I opt out? &#xA0;If you ever want to stop getting SMS updates, you can opt out at any time by contacting us the same way you opted in. We&#x2019;ll take care of it for you!More questions? &#xA0;<a href="https://www.winc.com/pages/support?srsltid=AfmBOooQiuQLkDTq_34U0BtkHh45FiX8-dh37lZhQ9FWx2Y5XgtA638U&amp;hcUrl=%2Fen-US%2Fhow-can-i-contact-winc-for-support-514231" style="text-decoration:none;">Contact Us</a>.&#xA0;

SMS Shipping Notifications When you opt in, we’ll send text updates to the phone number on file between 8 AM and 8 PM local time. Don’t worry — we won’t use your number for marketing (unless you want to get those texts as we offer special promotions

How do SMS shipping notifications work?

Shipping & Delivery

How does the Winc membership work?

What is Winc’s credit based model and how does it work?

About Winc

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How can I order more of the wine I loved from a previous month?

Where can I find the status of my order?

Why was my order canceled?

How can I cancel my Winc order?

Orders

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How do I Skip a Month?

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Account Settings

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Can I place an order without tax?

How do I change my billing information?

How do I apply my Winc credits to an order?

How can I use my Credits with Shop Pay?

Do my credits expire?

Billing & Credits

When should I expect my order to arrive?

I just placed an order and realized my order's shipping address is incorrect, can I edit it?

Does Winc charge for shipping?

Who can accept a shipment from Winc?

How can I track my order once it ships?

I’m worried I won’t be able to sign for my order or I missed a delivery - what should I do?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

Can I request an alternate shipping date?

Are there states or zip codes where Winc cannot deliver wine? Are there shipping restrictions on specific wines?

Can I have an order shipped to a P.O. Box?

Can I have a product shipped internationally?

How can I return my wine?

How long does it take to process a refund?

What do I do if my wine is damaged or a bottle appears to be missing?

What do I do if I don't like my wine?

Returns

How do Winc gift cards work?

Why do you give gift cards starting at $60?

How do I redeem my gift card?

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Can I receive a refund for a gift card I purchased?

More Winc Gift FAQs

Gift Cards

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Promos & Member Benefits

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Contact Us

How is the transition from Bright Cellars to WINC affecting my subscription?

Will my Bright Cellars subscription automatically transfer to WINC?

Are the benefits I had with my Bright Cellars subscription the same with WINC?

Will I continue receiving the same types of wines and a similar personalized experience?

Is there a rewards program with Winc, similar to what Bright Cellars offered?

Will the cost of my subscription change with Winc?

Will my pricing or billing cycle change now that I'm with WINC?

Can I still pause or cancel my subscription as easily as I could with Bright Cellars?

Where are my previous wine reviews from my Bright Cellars account

Why does the label on my Winc wine, say Bright Cellars?

When did Bright Cellars become part of Winc?

Bright Cellars Joins Winc

How do SMS shipping notifications work?Updated a month ago