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If you are dissatisfied with the quality or taste of your product, please contact us so we can make it right. We reserve the right to deny Satisfaction Guarantee to customers who abuse the policy. Please note, that all gift cards are final sale and n

Can I return an order that I received as a gift?

Gift Cards

How does the Winc membership work?

What is Winc’s credit based model and how does it work?

About Winc

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Orders

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Account Settings

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Billing & Credits

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I just placed an order and realized my order's shipping address is incorrect, can I edit it?

Does Winc charge for shipping?

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How can I track my order once it ships?

I’m worried I won’t be able to sign for my order or I missed a delivery - what should I do?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

Can I request an alternate shipping date?

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Are there states or zip codes where Winc cannot deliver wine? Are there shipping restrictions on specific wines?

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Can I have a product shipped internationally?

Shipping & Delivery

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Returns

How do Winc gift cards work?

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What states is Winc unable to ship wine to?

Having issues with a gift card redemption?

Can I use credits to purchase gift cards?

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Why can't I redeem my promo code?

Promos & Member Benefits

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Contact Us

How is the transition from Bright Cellars to WINC affecting my subscription?

Will my Bright Cellars subscription automatically transfer to WINC?

Are the benefits I had with my Bright Cellars subscription the same with WINC?

Will I continue receiving the same types of wines and a similar personalized experience?

Is there a rewards program with Winc, similar to what Bright Cellars offered?

Will the cost of my subscription change with Winc?

Will my pricing or billing cycle change now that I'm with WINC?

Can I still pause or cancel my subscription as easily as I could with Bright Cellars?

Where are my previous wine reviews from my Bright Cellars account

Why does the label on my Winc wine, say Bright Cellars?

When did Bright Cellars become part of Winc?

Bright Cellars Joins Winc

Can I return an order that I received as a gift?Updated a month ago